FREQUENTLY ASKED QUESTIONS
Yes, you should receive the same product that you see in the picture. As an online shop, we strive to provide accurate and high-quality product images that reflect the actual item you will receive. However, please keep in mind that there may be slight variations in color or texture due to differences in screen resolution and lighting. Additionally, some products may have minor variations due to their handmade or artisanal nature. If you have any concerns about the product you receive, please don't hesitate to reach out to our customer service team.
Once you have made a purchase from our online shop, you should receive a purchase receipt sent to the email address that you provided during checkout. This receipt will contain important information about your purchase, including the item(s) you purchased, the total cost, and any applicable taxes or fees.
If you have created an account with us, you can also view your purchase receipt by logging into your account and checking your order history. This will allow you to easily track your purchases and access your receipts at any time.
If for any reason you do not receive your purchase receipt, please check your spam or junk mail folder to ensure that it was not filtered out. If you still cannot find your receipt, or if you have any questions or concerns about your purchase, please do not hesitate to contact our customer service team for assistance.
We understand that sometimes a product may not meet your expectations or needs, and we want to make the return process as simple as possible for you.
To return an item, you can follow the step-by-step guide found on our returns page. In general, the process involves the following steps:
Visit our returns page and fill out the return request form with your order details, reason for the return.
Wait for approval of your return request from our customer service team. Once approved, you will receive instructions on how to proceed with the return.
Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
Ship the item back to us as it is written on the return label instructions.
Once we receive the item and verify that it is in the same state as bought and has no damage, we will issue a refund to your original payment method within a few business days.
Please note that our products can be returned within 30 days of purchase, and must be in the same state as bought and have no damage to be eligible for a refund. If you have any questions or concerns about our return policy or process, please do not hesitate to contact our customer service team for assistance.
Yes, we do our best to restock items that are indicated as "out of stock" as soon as possible. We understand that it can be frustrating when a product you want to purchase is not currently available, and we want to make sure that you can find what you are looking for on our website.
Our restocking process varies depending on the product and the availability of materials or inventory.
To stay updated on the availability of out-of-stock items, we recommend signing up for our newsletter or following us on social media. This will allow you to receive updates on restocks and new product releases, as well as any special promotions or sales.
Please note that while we do our best to restock items as soon as possible, there may be situations beyond our control that prevent us from restocking a particular product. In such cases, we will do our best to notify our customers and offer alternatives or refunds where possible.