MySpace MyVibe US

All orders are processed within 1-3  business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 Duration of delivery is within 3 – 5 business days . All delivery updates will be communicated to the customers in due time

Order Cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, orders can no longer be canceled.

Refunds and Exchanges

We want you to be satisfied with your purchase from us. If that should ever not be the case, we offer you the possibility to return or exchange your order. We offer a 30-day trial period from the date of purchase for all our products. Please read the information below carefully to make the return or exchange process quick and easy.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds are available if the item is not as described or damaged. Please contact us as soon as possible if you encounter any issues.

Non-returnable Items:

  • Perishable goods such as plants, flowers, newspapers, or magazines
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please do not send your purchase back to the manufacturer.

Refunds are not available under the following circumstances:

  • Your order does not arrive due to an incorrect address you provided
  • Your order does not arrive due to exceptional circumstances beyond our control (e.g., natural disaster)

Return and Exchange Processing Time

Our return and exchange process is carefully tracked at every stage, and you can expect to receive prompt email notifications with updates on your return or exchange status. Once a return is approved, refunds will be processed within 10 business days.

Return Costs: 

Return Shipping costs are covered by the customer.

Return Address

After we have approved the order refund, return, or exchange, the product must be returned to the following address:

15795 ROCKFIELD BLVD SUITE G
IRVINE, CA 92618, USA

Additional Information

We reserve the right to refuse returns or exchanges if the return criteria are not met.

How to Request a Refund or Exchange

To complete your return or exchange, please follow the steps outlined below:

  1. Ensure your item is unused, in the original packaging, and in the same condition you received it.
  2. Contact our customer service within 14 days of receiving a defective item.
  3. Follow the instructions provided by our customer service team to process your return or exchange.

To complete your return, please follow the below steps

Need help?

Contact us at sales@myspacemyvibe.com for questions related to refunds and returns.

Did you have or did you create a MySpace MyVibe account when you ordered?

1. No

Please fill out the customer without account form below.

2. Yes

Use our returns portal

Log in to "My Account" and in the menu option "ORDERS" view the products you have ordered. Proceed to step 2 -->

 

Click Return

Next to the product you want to return, you will see the "Return" button under "Action". Click it to go to the next step of the return process.

If you do not see this button, the return period for the products in this order has expired.

Click Submit

After clicking the "Return" button, an 'Order's Product Refund Request Form' will be displayed. It contains information about the product, quantity and total refund amount.

The page also shows the subject of the refund request. If you wish, you may indicate the reason for the return, but this is not required. However, we would appreciate if you could provide a reason so that we can improve next time. You will also see return information and your billing and shipping address. If everything is correct, please click "Submit Request".

Return request for Customers without accounts

Note: Please follow the steps above and our team's instructions via email. If possible, please pack the product properly in the original packaging including all included parts. Please note that if the product is damaged, dirty or incomplete due to use during the trial period, you will be responsible for the depreciation of the item and a percentage of your refund will be charged.

After we have approved the order refund, return, or exchange, the product must be returned to  the following address: 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA.Please also see our Terms and Conditions .

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